Chatbot Development

Chatbots that actually know your business.

Trained on your products, services, and knowledge base — not a generic assistant. Deployed on your website, Messenger, or WhatsApp, with live handoff when a human needs to step in.

What We Deliver

A bot your customers will actually talk to

Accurate, on-brand, and connected to your existing tools — not a generic FAQ widget with a chat bubble.

Custom-trained chatbots

Chatbots trained on your products, services, and knowledge base — not a generic assistant. They answer accurately because they know your business.

  • Knowledge base ingestion and indexing
  • Custom persona and tone of voice
  • Fallback and escalation handling
  • Continuous improvement from conversations

Multi-channel deployment

Deploy on your website, Facebook Messenger, WhatsApp, or internal tools. One bot, every channel your customers already use.

  • Website widget embed
  • Facebook Messenger integration
  • WhatsApp Business API
  • Slack and Teams for internal use

Live handoff to humans

When a conversation needs a human, the bot hands off cleanly — with full context, conversation history, and no friction for the customer.

  • Confidence-based escalation triggers
  • Full context passed to agent
  • CRM and helpdesk integration
  • Post-handoff re-engagement

Guardrails & content controls

Chatbots that stay on-topic and on-brand. We build content filters, topic boundaries, and response validation so the bot doesn't go off-script.

  • Topic boundary enforcement
  • Sensitive topic detection
  • Response validation layer
  • Audit logs for all conversations
Our Process

From knowledge base to live conversations

01

Use Case Definition

We define what the bot needs to handle — FAQs, lead capture, support triage, booking — and what it should always hand off to a human.

02

Knowledge Base & Training

We structure your content, train the model, and test against real questions from your customers before anything goes live.

03

Build & Integrate

We build the chat interface, integrate with your CRM or helpdesk, and wire up the escalation paths.

04

Launch & Improve

We monitor conversations, flag gaps in the knowledge base, and continuously improve the bot based on real usage.

StackSpace

Want a chatbot that actually helps your customers?

Book a consultation and we'll scope the right solution for your channels and use case.